Currently — Metrics Specialist @ PayJoy

Leandro Gomes

Technical Product Manager · Processes · Data & Metrics

13 years turning complex operations into products, processes and data-driven decisions — at some of Brazil's leading startups.

São Paulo, Brazil PSPO I · Scrum.org

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years in tech

2d→2h

bank-slip processing at PayJoy

6mo→6wk

integration setup at Memed

−70%

lost packages at Loggi

Featured cases

Results I've delivered

A selection of initiatives where product, process and technology met to create real impact.

PayJoy

Metrics Specialist · ex-Technical Support Partner

Now

A global financial-inclusion fintech, within a distributed LATAM team (Colombia, Peru, Mexico, Panama, South Africa and the Philippines). As Technical Support, I was the L3 point for the CX teams — and also for commercial and executives —, working side by side with engineering in San Francisco (Money, Devices and Identity teams) across ~400 tickets/month globally. I built the TS metrics dashboard and drove product improvements, like cutting bank-slip processing from ~2 days to 2 hours. This fluency with SQL, Datadog and HEX/Python led me to the Global Tools & Metrics team, where I now work as a Metrics Specialist.

Memed

Technical Product Manager · Integrations

I led deliveries for B2B partners such as Mater Dei and Dasa. My squad built off-the-shelf software for hospital integrations that cut setup from 6 months to 6 weeks, and implemented product metrics with JIRA, Quicksight and Indicative.

Loggi

Product Support Analyst

I worked on the package-search process (first, middle and last mile), helping cut lost packages by ~70%. I built the JiraBot, which automated ticket resolution with the efficiency of 15 analysts.

Seguros Unimed

Atlassian Administrator

I administered the Atlassian Cloud instances (Jira, JSM, Opsgenie, Bitbucket, Confluence), built performance reports in Looker Studio and automated workflows with ScriptRunner, supporting agile adoption across the tech teams.

SmartFastPay

Project Manager

A brief stint leading implementation projects with Jira Cloud and creating new financial products, translating stakeholder needs into deliverables.

Intelipost

Implementation Analyst

I contributed to the implementation of Via Varejo's returns system using Jira Software with ScriptRunner. I was trained by an Atlassian Expert in advanced project configuration — the entire mentorship conducted in English.

iFood

B2B Implementation · IT

I was one of those responsible for deploying key B2B networks such as Habib's and McDonald's, integrating Brazil's main POS/ERP systems (Linx, NCR Aloha) and becoming a technical reference for other areas.

About me

Who is Leandro?

With 13 years of experience at technology companies, I've held key roles at some of Brazil's leading startups. I have specializations in project management, digital products and Scrum — a solid foundation to tackle different challenges.

As a Technical Product Manager at Memed, I led an integrations team on strategic initiatives, driving efficient processes and managing B2B integration products of varying complexity — much of it with remote, multicultural teams.

Beyond product and projects, I've built technical skills in REST APIs, SQL and LLM/AI that help me automate processes and analyze incidents in depth. Working with international teams, I reached advanced English and basic Spanish. And yes — I'm also trained in gastronomy. 👨‍🍳

Journey

Where I've been

An evolution from support to product — through implementation, processes and management.

PayJoyJun 2026 — PresentNow

Metrics Specialist · Global Tools & Metrics

I build indicators and tools (SQL, HEX/Python, Datadog) that turn data into product and operations decisions for the global teams.

PayJoyMar 2025 — May 2026

Technical Support Partner

L3 point for the CX teams (and also commercial and executives) in a distributed LATAM team, working with engineering (Money, Devices, Identity) on high-complexity incidents — ~400 tickets/month. I built the TS metrics dashboard and the improvement that cut bank-slip processing from ~2 days to 2 hours.

SmartFastPayOct — Dec 2024

Project Manager

Implementation projects with Jira Cloud, creation of new financial products and usage insights with Microsoft Clarity. Translating stakeholder needs into User Stories and continuous improvements.

Seguros UnimedJun — Oct 2024

Atlassian Administrator

Administration of Atlassian Cloud instances (Jira, JSM, Opsgenie, Bitbucket, Confluence), performance reports in Looker Studio and automated workflows with ScriptRunner.

MemedFeb 2022 — Jan 2024

Product Manager — Integrations

I led the evolution of B2B integration processes and the creation of new products. I implemented three-tier support in JIRA, product-health metrics and solutions that accelerated partner acquisition in healthcare.

LoggiJan 2020 — Feb 2022

Product Support Analyst

Management of Atlassian platforms, version control with GitHub, on-call for critical incidents and automations in Python/Django. Direct support to the product and partnerships teams.

IntelipostJul 2019 — Jan 2020

Implementation Analyst

Systems implementation from feasibility to go-live with agile methodologies, Sprint ceremonies and advanced Jira troubleshooting.

iFoodAug 2013 — Mar 2019

B2B Implementation · IT Analyst · Planning · Support

5+ years of growth within iFood, from customer support to high-volume B2B integration deployment.